On-Demand

On-Demand

On-Demand Transit is being introduced on August 6, 2022 to keep you connected around the city with a bookable, shuttle service between on-demand stops and selected transit hubs

The trips are available for booking during regular transit hours and use a shuttle bus service to take you on the most direct route.

This shared ride service is being offered as a convenient and innovative way to keep our community connected with neighbourhoods that are better served by on-demand transit than fixed route transit.

On Demand Transit Neighbourhoods

On Demand Transit is available in the following neighbourhoods:

  • Countryside North
  • Countryside South
  • Creekside
  • Crystal Landing
  • Crystal Ridge
  • Kensington
  • Northgate
  • Northridge
  • O’Brien Lake
  • Richmond Industrial Park South
  • Signature Falls
  • Trader Ridge
  • Trumpeter Village

The table below outlines which transit hub is served by each neighbourhood:

Transit Hub

On Demand Neighbourhoods

Towne Centre Mall

ALL 

 

Eastlink Centre

Countryside North, Countryside South, Creekside, Kensington, O’Brien Lake, Signature Falls, Richmond Industrial Park South

 

 

Prairie Mall

Crystal Landing, Crystal Ridge, Northgate, Northridge, Trader Ridge, Trumpeter Village

 

Northwestern Polytechnic

 

Crystal Landing, Crystal Ridge, Northgate, Northridge, Trader Ridge, Trumpeter Village

 

The service also provides connections between on demand neighbourhoods, eg. a person could ride directly between Crystal Landing and Trader Ridge.

View a map of the On-Demand service area here.

How to use On Demand Transit

Booking your trip:

  • There are three ways to book:
    • Download and create an account on the Grande Prairie My Ride app
      • Use the app to subscribe to push notifications to track your bus and  save personal search results and common trips so you can easily book again
    • Log onto gpmyride.app.ridewithvia.com
    • Call the dispatch center at 780-830-RIDE(7433) to book over the phone between the following hours:
      • Monday to Friday 6 a.m. to 8 p.m.
      • Saturday 8 a.m. to 8 p.m.
      • Sunday 9 a.m. to 5 p.m.
  • Bookings are available to be made up to 30 minutes in advance
  • Provide pick-up and drop-off locations
  • Select the time for the trip
    • Options are provided up to 60 minutes in advance
    • Wait times are displayed in the app
  • Provide additional booking information (number of customers, child safety seat, mobility device, stroller)
  • Be at the designated stop on time for the scheduled on-demand trip
  • Watch for the shuttle bus with display “On Demand Transit Bus #” that matches booking
  • Enjoy the ride

If you need to plan a transit trip with multiple legs, use the “Where’s My Ride” Transit app. 

Cancellations can be made anytime prior to your pick-up time using the app or by calling dispatch.

Important Information

  • All of the On-Demand Transit shuttle buses are equipped with a wheelchair lift.
    • If you have accessibility needs that require door-to-door service, please contact GPAT (780-830-RIDE (7433) to see if you are eligible for this program.
  • Accredited service dogs are permitted with a lead and harness.
  • Strollers are permitted but must be folded and stowed away and cannot be wheeled on.
  • Bike racks that hold two standard bicycles are available on each bus
  • Infant safety carriers for those children who weigh less than 20 pounds or 9 kilograms are required. Bucket style infant carriers should be buckled into the seat belt provided.
  • Regular fares apply for all on demand buses and a transfer will be issued upon request to connect to a regular transit bus at a transit hub.