On-Demand Transit is being introduced on August 6, 2022 to keep you connected around the city with a bookable, shuttle service between on-demand stops and selected transit hubs
The trips are available for booking during regular transit hours and use a shuttle bus service to take you on the most direct route.
This shared ride service is being offered as a convenient and innovative way to keep our community connected with neighbourhoods that are better served by on-demand transit than fixed route transit.
On Demand Transit Neighbourhoods
On Demand Transit is available in the following neighbourhoods:
- Countryside North
- Creekside
- Crystal Landing
- Crystal Ridge
- Kensington
- Northgate
- Northridge
- O’Brien Lake
- Richmond Industrial Park South
- Riverstone
- Signature Falls
- Trader Ridge
- Trumpeter Village
On Demand buses connect to the following transit hubs:
- Town Centre Mall
- Eastlink Centre
- Prairie Mall
- Northwestern Polytechnic
The service also provides connections between on demand neighbourhoods, eg. a person could ride directly between Crystal Landing and Trader Ridge.
View a map of the On-Demand service area here.
How to use On Demand Transit
Booking your trip:
- There are three ways to book:
- Download and create an account on the Grande Prairie My Ride app
- Use the app to subscribe to push notifications to track your bus and save personal search results and common trips so you can easily book again
- Log onto gpmyride.app.ridewithvia.com
- Call the dispatch center at 780-830-RIDE(7433) to book over the phone between the following hours:
- Monday to Friday 6 a.m. to 11 p.m.
- Saturday 8 a.m. to 11 p.m.
- Sunday 9 a.m. to 8 p.m.
- Download and create an account on the Grande Prairie My Ride app
- Bookings are available to be made up to 30 minutes in advance
- Provide pick-up and drop-off locations
- Select the time for the trip
- Options are provided up to 60 minutes in advance
- Wait times are displayed in the app
- Provide additional booking information (number of customers, child safety seat, mobility device, stroller)
- Be at the designated stop on time for the scheduled on-demand trip
- Watch for the shuttle bus with display “On Demand Transit Bus #” that matches booking
- Enjoy the ride
If you need to plan a transit trip with multiple legs, use the “Where’s My Ride” Transit app.
Cancellations can be made anytime prior to your pick-up time using the app or by calling dispatch.
Important Information
- All of the On-Demand Transit shuttle buses are equipped with a wheelchair lift.
- If you have accessibility needs that require door-to-door service, please contact GPAT (780-830-RIDE (7433) to see if you are eligible for this program.
- Accredited service dogs are permitted with a lead and harness.
- Strollers are permitted but must be folded and stowed away and cannot be wheeled on.
- Bike racks that hold two standard bicycles are available on each bus
- Infant safety carriers for those children who weigh less than 20 pounds or 9 kilograms are required. Bucket style infant carriers should be buckled into the seat belt provided.
- Regular fares apply for all on demand buses and a transfer will be issued upon request to connect to a regular transit bus at a transit hub.