On-Demand

On-Demand

On-Demand Transit is a convenient and innovative way to keep our community connected with neighbourhoods that are better served by on-demand transit than fixed route transit.
 

On-Demand Transit is a shared ride service.  On-Demand customers can schedule their rides ahead of time or request to be picked up as soon as possible. This system picks customers up at the closest bus stop within their neighborhood and either drops them off at the closest transit hub or to a stop in another On-Demand neighbourhoods. 
 

Trips are available for booking during regular transit hours and use a shuttle bus service. 
On-demand transit can result in more direct, often shorter, travel time for the customer as well as operational efficiencies for the transit system which can then be used to enhance service in other ways.
 

On Demand Transit Neighbourhoods

On Demand Transit is available in the following neighbourhoods:

  • Countryside North
  • Creekside
  • Crystal Landing
  • Crystal Ridge
  • Kensington
  • Northgate
  • Northridge
  • O’Brien Lake
  • Richmond Industrial Park South
  • Riverstone
  • Signature Falls
  • Trader Ridge
  • Trumpeter Village

On Demand buses connect to the following transit hubs:

  • Town Centre Mall
  • Eastlink Centre
  • Prairie Mall
  • Northwestern Polytechnic

The service also provides connections between on demand neighbourhoods, eg. a person could ride directly between Crystal Landing and Trader Ridge.

View a map of the On-Demand service area here.

How to use On Demand Transit

Booking your trip:

  • There are three ways to book:
    • Download and create an account on the Grande Prairie My Ride app
      • Use the app to subscribe to push notifications to track your bus and  save personal search results and common trips so you can easily book again
    • Log onto gpmyride.app.ridewithvia.com
    • Call the dispatch center at 780-830-RIDE(7433) to book over the phone between the following hours:
      • Monday to Friday 6 a.m. to 11 p.m.
      • Saturday 8 a.m. to 11 p.m.
      • Sunday 8 a.m. to 8 p.m.
  • Provide pick-up and drop-off locations
  • Bookings are available to be made up to 3 days in advance of travel
  • There are no same day advance bookings
  • Select the time for the trip
    • Bookings can be made up to 30 minutes in advance of when you wish to be picked up, or
    • 60 minutes in advance of the time you wish to arrive at your destination.
    • Wait times are displayed in the app
  • Provide additional booking information (number of customers, child safety seat, mobility device, stroller)
  • Be at the designated stop on time for the scheduled on-demand trip
  • Watch for the shuttle bus with display “On Demand Transit Bus #” that matches booking
  • Enjoy the ride

If you need to plan a transit trip with multiple legs, use the “Where’s My Ride” Transit app. 

Cancellations can be made anytime prior to your pick-up time using the app or by calling dispatch. Please remember to cancel a trip that you are not going to take as that will provide others the opportunity to book a ride.

Failure to cancel your trip will result in a “no show”. Frequent no shows are subject to service interruptions for those individuals.

Important Information

  • All of the On-Demand Transit shuttle buses are equipped with a wheelchair lift.
    • If you have accessibility needs that require door-to-door service, please contact GPAT (780-830-RIDE (7433) to see if you are eligible for this program.
  • Accredited service dogs are permitted with a lead and harness.
  • Strollers are permitted but must be folded and stowed away and cannot be wheeled on.
  • Bike racks that hold two standard bicycles are available on each bus
  • Infant safety carriers for those children who weigh less than 20 pounds or 9 kilograms are required. Bucket style infant carriers should be buckled into the seat belt provided.
  • Regular fares apply for all on demand buses and a transfer will be issued upon request to connect to a regular transit bus at a transit hub.