On-Demand

On-Demand

On-Demand Transit is being introduced on August 6, 2022 to keep you connected around the city with a bookable, shuttle service between on-demand stops and selected transit hubs

The trips are available for booking during regular transit hours and use a shuttle bus service to take you on the most direct route.

This shared ride service is being offered as a convenient and innovative way to keep our community connected with neighbourhoods that are better served by on-demand transit than fixed route transit.

On Demand Transit Neighbourhoods

On Demand Transit is available in the following neighbourhoods:

  • Countryside North
  • Creekside
  • Crystal Landing
  • Crystal Ridge
  • Kensington
  • Northgate
  • Northridge
  • O’Brien Lake
  • Richmond Industrial Park South
  • Riverstone
  • Signature Falls
  • Trader Ridge
  • Trumpeter Village

On Demand buses connect to the following transit hubs:

  • Town Centre Mall
  • Eastlink Centre
  • Prairie Mall
  • Northwestern Polytechnic

The service also provides connections between on demand neighbourhoods, eg. a person could ride directly between Crystal Landing and Trader Ridge.

View a map of the On-Demand service area here.

How to use On Demand Transit

Booking your trip:

  • There are three ways to book:
    • Download and create an account on the Grande Prairie My Ride app
      • Use the app to subscribe to push notifications to track your bus and  save personal search results and common trips so you can easily book again
    • Log onto gpmyride.app.ridewithvia.com
    • Call the dispatch center at 780-830-RIDE(7433) to book over the phone between the following hours:
      • Monday to Friday 6 a.m. to 8 p.m.
      • Saturday 8 a.m. to 8 p.m.
      • Sunday 9 a.m. to 5 p.m.
  • Bookings are available to be made up to 30 minutes in advance
  • Provide pick-up and drop-off locations
  • Select the time for the trip
    • Options are provided up to 60 minutes in advance
    • Wait times are displayed in the app
  • Provide additional booking information (number of customers, child safety seat, mobility device, stroller)
  • Be at the designated stop on time for the scheduled on-demand trip
  • Watch for the shuttle bus with display “On Demand Transit Bus #” that matches booking
  • Enjoy the ride

If you need to plan a transit trip with multiple legs, use the “Where’s My Ride” Transit app. 

Cancellations can be made anytime prior to your pick-up time using the app or by calling dispatch.

Important Information

  • All of the On-Demand Transit shuttle buses are equipped with a wheelchair lift.
    • If you have accessibility needs that require door-to-door service, please contact GPAT (780-830-RIDE (7433) to see if you are eligible for this program.
  • Accredited service dogs are permitted with a lead and harness.
  • Strollers are permitted but must be folded and stowed away and cannot be wheeled on.
  • Bike racks that hold two standard bicycles are available on each bus
  • Infant safety carriers for those children who weigh less than 20 pounds or 9 kilograms are required. Bucket style infant carriers should be buckled into the seat belt provided.
  • Regular fares apply for all on demand buses and a transfer will be issued upon request to connect to a regular transit bus at a transit hub.