Rates & Membership | Eastlink Centre

• Membership Cancellation

  Cancelling Your Membership: All memberships must be active for a minimum of 1 month before cancelling. After 1 month you may cancel your membership at any time with no fee or penalty. Please note we do ask that you provide us with ten (10) business days’ notice before your next payment when terminating your membership. Please fill out the Membership Hold and Cancellation Form.

Fitness centre check-in process - members & punch pass holders

• How do I check in to the fitness centre?

  Eastlink Centre members and Grande Access pass holders

  • Members and pass holders can check themselves in by scanning their membership card at the second-level fitness centre glass door entrance.
  • If you forget your membership card, check-in at either the west guest experience desk, located on the first floor near aquatics or the south guest experience desk.

  Punch pass users

  • Punch pass users can check themselves in by scanning their pass at the second-level fitness centre glass door entrance.
  • Only scan punch passes once per person each day as each scan counts towards punches. 
  • If you leave the fitness centre to use the south concourse, attend a fitness class or use another amenity and intend on returning to the fitness centre or changerooms later that day, speak to an Eastlink Centre team member before leaving about letting you back into the fitness centre. 

  Drop-in fitness users

  • Check-in at the west guest experience desk, located on the first floor near aquatics. 
  • If you leave the fitness centre to use the south concourse, attend a fitness class or use another amenity and intend on returning to the fitness centre or changerooms later that day, speak to an Eastlink Centre team member before leaving about letting you back into the fitness centre. 
• Can I punch in multiple times in one day if I leave the fitness centre and need to come back?

  If you have a membership, yes. 

  If you have a punch pass, no. Every scan will remove a punch from your card. Only scan in once per person per day with your punch pass.

• Do I need to bring my membership card with me?

  Yes, you need your membership card to scan into the fitness centre when you first check in, or if you need to re-enter the fitness centre after a drop-in class, using the south concourse, etc. 

  Alternatively, members can scan in using a high-quality image of the barcode on their membership card. Make sure the photo is clear and your phone brightness is turned all the way up.

  If you have a punch pass, remember that every scan will remove a punch from your card. Only scan in once per person per day with your punch pass.

• Do I need to get a wristband if I’ve scanned in?

  No. If you’ve scanned in, you do not need to get a wristband in the fitness centre. If you use other amenities around the facility, you must get a wristband from either of the first floor guest services desks. 

• What should I do if I forget my membership card?

  You can check in at west guest experience desk, located on the first floor near aquatics or the south guest experience desk.

• What should I do if I lose my membership or punch pass card?

  Visit either of the first floor guest experience desks for a replacement membership card.

• Will this new system affect membership benefits or class access?

  No. The new process is being implemented so staff can be on the floor providing more opportunities for hands-on guest support through education, information and monitoring.

• Will any staff be available near the check-in to help me?

  Staff are on the floor of the fitness centre and can support if needed, but are no longer stationed at the desk. 

• Can I leave the fitness centre and return later?

  Yes, but if you plan to return to the fitness centre or changerooms later that day after using other amenities, speak to a team member before you leave to arrange re-entry or bring your membership card to scan back in.

• Grande Prairie Storm Promo - March 1

  Score more with every goal! On February 28, for every goal the GP Storm scores against the Whitecourt Wolverines, we're adding an extra punch to your punch pass*!  Buy a 10 punch pass on March 1st and get additional punches FREE! For example, if the GP Storm score 3 goals – that’s 13 punch passes for the price of 10! This offer is available in-person only at the Eastlink Centre from 8 a.m. – 9 p.m. on March 1, 2025.
  
  Terms and Conditions:

  • Offer Validity: This promotion is valid on March 1, 2025, only, from 8 a.m. to 9 p.m., and must be purchased in-person at the Eastlink Centre.
  • Maximum Bonus: A maximum of 5 additional punches can be earned based on the GP Storm's performance, for a total of up to 15 punch passes for the price of 10, subject to the team scoring 5 goals.
  • No Cash Value: The additional punch passes awarded carry no cash value and cannot be exchanged for cash or any monetary refunds.
  • Offer Limitation: This offer cannot be combined with any other offers, promotions, or discounts available during the same period.
  • Purchase Requirement: To be eligible for the additional free punch passes, customers must purchase a 10 punch pass on March 1, 2025.
  • Usage: Additional punches added to the punch pass as part of this promotion are subject to the same terms and conditions as the original punch pass purchase.
  • Attendance: Your attendance to the game on Friday, February, 2025 is not required to purchase a punch pass.