Private Facility Rental Frequently Asked Questions

• What is included with a private booking?

  Private Aquatera Outdoor Pool rentals include:

  • Access to the entire aquatics area, inclusive of:
    
    • Tots pool.
    • Zero beach.
    • Spanish steps and lily islands.
    • Green space and leisure picnic area.
    • Waterslide.
    • Changeroom facilities. 
  • Life jackets.
  • Set up and take down.
  • Lifeguards.
• What is the cancellation policy for private bookings?

  All facility closures due to inclement weather and AQHI would warrant a full refund or an offer to reschedule to the booking recipient. Cancellation timelines are:

  • A customer will receive a full refund for facility booking fees paid in advance when the customer provides notice of cancellation five (5) business days (120 hours) or more in advance of the booking date. 
  • A customer will receive a partial refund, equal to 50% of the facility booking fees, when the customer provides between three (3) to five (5) business days (72 to 120 hours) notice of cancellation. If the deposit paid for the Facility Booking was less than 50% of the facility booking fees, the customer will be responsible to pay the difference between the deposit and 50% of the facility booking fees. 
  • If cancellation notice is provided with less than three (3) business days notice (72 hours), no refund will be issued. The customer is responsible to pay the entire amount of the facility booking fees. 
• Can I bring my own games, water activities or food?

  Yes! We just ask that food be kept on the green space. 

  Please note that some floaties or water toys could be considered a hazard and lifeguards may ask for specific items to be put away during your rental.

• Are there any restrictions on decorations, food and beverages or other event extras?

  Setup and takedown of decorations must be completed within the 1.5 hour rental period. Decorations that pose a health and safety risk to the public or staff will be required to be removed. Decorations that may be offensive or discriminatory are not permitted.

  Food and beverages are only allowed in the designated grass area. Barbecues and glass items are not permitted.