• City Manager, Robert Nicolay
• Deputy City Manager, Arlen Miller
• Chief of Staff, Janet MacEachern
• Chief Financial Officer, Danielle Whiteway
• Chief Public and Protective Services Officer, Dan Lemieux
• Chief Operating Officer, Brian Glavin
• Chief Investment Officer, Jeff Harrop

Members of CLT are responsible for the planning, organizing, development, implementation and administration of their respective service areas. They also:

• Promote the City of Grande Prairie Mission and Values.
• Participate in Corporate Planning and Policy Development.
• Establish and maintain an effective working relationship with staff, administration, members of City Council, and the public.
• Undertake strategic and business planning initiatives and other studies to improve organizational efficiency and productivity.
• Maintain a high profile and public relations function in the community and province demonstrating a personal commitment to City Values and Guiding Beliefs.
• Maintain a constant awareness of new trends and developments in their field.
• Ensure workplace health and safety.

Dedicated to serving Council, the organization and residents by encouraging and initiating partnerships, working to provide excellent service, openly discussing challenges and developing solutions, and initiating innovative opportunities to achieve the City’s vision while abiding by the Municipal Government Act.

Service Overview

• City Clerk
• Assessment Review Board
• Council/ Committee coordination
• FOIP
• Bylaw and policy management
• Records management
• Election

Corporate Communications provides advice, counsel and leadership to the City with respect to communications planning and research, media relations, issues management, and corporate identity. Strategic Communications ensures messages to the public are clear, timely, and consistent while supporting civic participation and understanding of Council priorities, as
well as City policies, programs, services, initiatives and events that affect residents.

Corporate Web Management develops, manages and governs digital communications tools such as websites, online services and social media platforms and guidelines used throughout the City. Graphic design produces digital assets and publications for marketing and communication purposes, work which is highly visible to residents, visitors and investors.

The Citizen Contact Centre is home to the City’s 311 service, and the central hub for all citizen, business and visitor nonemergency information and service requests. The Citizen Contact Centre supports citizens in navigating processes to engage the City more effectively, provides information about City services, programs, bylaws and events, prepares and monitors dispatches and service requests to operational departments, and provides citizens financial transaction services.

Service Overview

• External communications
• Internal communications
• Engagement
• Strategic services
• Web management
• Brand management and graphic design
• Access GP
• Dispatch service
• Customer Relationship Solution Management (CRM)

Marketing provides expertise to the organization with the goals of increasing community participation, facility utilization, and revenue generation. The team works collaboratively with internal stakeholders to effectively manage the marketing of City-owned assets and lead marketing efforts for community-based programming and events. Regular analysis of marketing strategies is completed to determine maximum effectiveness and optimum return on investment.

Corporate Marketing also oversees the City’s brand and is responsible for building and implementing a corporate branding strategy.

Service Overview

• Marketing
• Photography and videography
• Social media

The Community Knowledge Campus (CKC) is comprised of City-owned and operated recreations centres including: Eastlink Centre, Design Works Centre, Hansen Lincoln Field and two outdoor seasonal assets including a skate park and Aquatera Community Skating Oval. St. Joseph's Catholic High School, Charles Spencer Public High School and Gymniks Gymnastic facility complete the campus.

Located on the south end of Grande Prairie, the overall campus provides sport, education, and recreation programs and services for the community and region. The operations of the Dave Barr Arena and Aquatera Outdoor Pool are also the responsibility of CKC. Trained certified aquatics staff deliver programs and services from May to September at the recently renovated Outdoor Pool which is a historical asset in Muskoseepi Park. 

Service Overview

• Aquatera Outdoor Pool - Canteen Services
• Aquatera Outdoor Pool - Drop-ins
• Aquatera Outdoor Pool - Special Bookings
• Design Works Centre (Twin Ice Arena) - Drop-ins & Membership Use
• Design Works Centre (Twin Ice Arena) - Rentals
• Design Works Centre (Twin Ice Arena) - Tenant Lease Space
• Design Works Centre (Twin Ice Arena) - Concession
• Design Works Centre (Twin Ice Arena) - Speed Skating Oval Maintenance
• CKC Fields - Rentals & Events
• Eastlink Centre Aquatics - Drop-ins & Membership Use
• Eastlink Centre Aquatics - Programs
• Eastlink Centre Aquatics - Rentals
• Eastlink Centre Fieldhouse - Drop-ins & Membership Use
• Eastlink Centre Fieldhouse - Programs
• Eastlink Centre Fieldhouse - Squash & Racquetball
• Eastlink Centre Fieldhouse - Rentals
• Eastlink Centre Fitness Centre - Drop-ins & Membership Use
• Eastlink Centre Fitness Centre Concourse - Classes
• Eastlink Centre Fitness Centre - Fitness Programs
• Eastlink Centre Fitness Centre - Multipurpose Room-Rentals
• Eastlink Centre Childcare - Playcare
• Gymniks - Building Operations
• Food Vendors & Tenants - Food Vending Services
• Food Vendors & Tenants - Tenant Office Space
• Food Vendors & Tenants - Vending & ATM Machines
• Dave Barr Community Centre - Ice Operations
• Dave Barr Community Centre - Rentals
• Dave Barr Community Centre - Concession

The Community Social Development (CSD) department supports community safety and well-being through the funding and delivery of high-quality social programs. These supports and services are delivered in a timely, responsive manner, which puts the individual at the center of an integrated service delivery model. Through these actions and civil society partnerships,

Community Social Development is helping to ensure that Grande Prairie residents thrive.

Service Overview

• Community Compass/ Coordinated Access Model
• Prevention Funding Framework
• FCSS, OSSI, and Reaching Home Funding Portfolio
• Data Collection and Evaluation
• Social Research and Grants
• Equity, Diversity, and Inclusion Lead
• Grande Prairie Local Immigration Partnership
• Recreation Access Program
• Indigenous Liaison/ Advisor
• Community Opioid Response Task Force
• Transit Access Program
• Youth Advisory Council
• GPREP Partnership and Emergency Social Services with Provincial Government
• Community Committees
• Home Support Services

The Economic Development department assists local businesses’ expansion goals and helps guide investors through the development process by acting as a facilitator for municipal services. The department seeks to accommodate the needs of residents and businesses by providing exceptional customer service, supporting the development needs of the local community, encouraging new investment and supporting local economy focused organizations.

Service Overview

• Business Retention & Expansion
• Business & Investment Attraction

The Grande Prairie Regional Emergency Partnership (GPREP) is an organization that coordinates resources, personnel, and the response to large-scale emergencies or disasters. GPREP believes that by working together, the communities are safer, and residents are better served. GPREP is comprised of and funded by the City of Grande Prairie, the County of Grande Prairie, and the Towns of Beaverlodge, Sexsmith, and Wembley. Personnel from these five municipalities collaborate to prepare for and respond to disasters across the region. GPREP prepares municipalities by coordinating emergency response exercises and providing training opportunities. GPREP’s disaster response includes bringing together key players and establishing a control center to support first responders and plan and coordinate the emergency response.

Service Overview

• Emergency Management Program
• Response Coordination
• Emergency Coordination Centre

Energy & Environment is committed to a sustainable future and works towards improving energy performance while fostering environmental responsibility within the organization and community. The department supports sustainable energy generation and protects ecological assets through scientific methods and collaborative engagement. The department engages the organization and community in environmentally favourable activities and programs.

The Environment team protects the natural environment, including air and water, through implementing and monitoring the Environmental Management System (EMS) and working across the organization to advise the organization on regulatory compliance. The department responds to environmental emergencies, hazardous contamination and releases, instructing on appropriate mitigation measures and managing all response procedures.

The Energy team promotes the adoption of efficient energy generation while striving to meet the organization and community’s GHG (Greenhouse Gas) reduction goals. The department monitors and manages the organization’s energy consumption, coordinates the energization of energy assets, and facilitates the implementation of energy projects.

Service Overview: 

• Environmental Regulatory Compliance
• Ground and Surface Water and Methane Gas Monitoring
• Outreach, Education and Engagement
• Technical Reviews
• Responds to Environmental Emergencies
• Coordinates Environmental Response Efforts
• Developing Bylaws and Policies
• Monitoring and Analyzing Corporate Energy Consumption
• Outreach, Education and Engagement
• Technical Reviews
• Responds to Environmental Emergencies

Through innovative technology and techniques, Enforcement Services provides municipal bylaw enforcement and injury prevention in cooperation with the RCMP. Striving to be a positive community partner, ES officers assist with several community-related activities and public education opportunities with a focus on safety, injury prevention, and bylaw adherence. ES places high importance on public communication and engagement, which is reflected by community involvement, the significant number of media interviews provided, and collaborative efforts to establish positive community relations.

In alignment with the following Acts:

• MGA

• Peace Officers Act

Service Overview

• Bylaw Enforcement
• Provincial Act Enforcement
• Bicycle Registration
• Community Peace Officer Traffic Enforcement
• Parking Control
• Vehicle for Hire Licensing
• Commercial Vehicle Inspections
• Animal Control
• Animal Licensing
• Regional Animal Care Facility (City Animal Proud)
• Automated Traffic Enforcement (Photo Enforcement)

Engineering Services manages linear public infrastructure above and below ground within a City right-of-way. This includes City-owned infrastructure (roadways, sidewalks, pathways, traffic signals, storm drainage systems, etc.) and infrastructure owned by others (power, gas, cable, water, sanitary).

Engineering Services plans and manages the inspection, rehabilitation and growth projects for City-owned linear infrastructure through capital projects and development agreements

Service Overview:

• Linear Asset Management
• Utility Alignment Approvals
• Engineering Permits
• Engineering Studies
• Capital Construction Management
• Storm Water Drainage Management
• Storm–Lot Grading Permits
• Storm–Technical Support
• Storm–Slope and Outfall Monitoring
• Development Engineering – Technical Advice
• Development Engineering – Studies Related to Growth 
• Transportation Off-site Levy
• Development Agreements
• Design and Construction Manuals

Events & Entertainment manages two key facilities: the Bonnetts Energy Centre and the Montrose Cultural Centre. Within these facilities a wide range of community services are provided and held to enhance the health, wellbeing and cultural experience for the residents of Grande Prairie. The Events and Entertainment department provides the following services to
the community:
• Community and commercial events
• Venues for concerts, banquets, weddings, parties, tradeshows, and meetings
• Venue for AJHL Storm Hockey
• Venues for international, national, provincial, and local sporting events
• Coordination and planning of community and corporate events

Service Overview

• Montrose Cultural Centre
  • Library
  • Art gallery
  • Teresa Sargent Hall
  • Concession
• Bonnetts Energy Centre
  • Ice rental
  • External rental
  • Food and beverage
  • Events (internal)
  • Storm hockey

Facilities is responsible for managing the City’s vertical assets (facilities). Responsibility is divided into three divisions:

1. Asset Management (Plan) – Monitor the conditions of facilities physical assets, ensure facilities meet current operational requirements, and asset data management.
2. Project Management (Build) – Management of capital and renewal facility construction projects, consultation services, manage future project requests, and ensure City facility construction projects meet all legislated and code requirements.
3. Facility Maintenance (Maintain) – Service delivery of all facility related daily reactive work orders (e.g.: plumbing, electrical, carpentry, etc.), and ongoing scheduled preventive and predictive maintenance.

Service Overview

• Facilities operations
• Facility asset management
• Facility project management
• Facility renewal projects
• Internal operations (Facilities managed by City staff)
• External operations (Facilities managed by external partners)

Financial Services is responsible for maintaining and implementing strong internal controls and maximizing returns on the City investment portfolio. The Finance department maintains financial reporting systems to ensure that operation results align with budget. The team provides access to financial information, effective budgeting system, analysis, and planning systems; facilitates account receivables and payables; and consults and advises departments with monthly financial forecasting, capital projects and budgeting, accounting, employee payroll and benefits and contract negotiations. In addition, the department ensures the various components of the Financial Information System function properly together to facilitate the processing of source documents (payments, receipts, journal entries, etc.) into useful information.

Corporate Asset Management is responsible for policy development, strategy development, AM planning, AM capability development, AM knowledge management, risk management and performance management as it relates to the City’s infrastructure assets.

Service Overview

• Financial reporting
• Audited financial statements
• Budget development and priority based budgeting
• Financial analysis
• Internal controls
• Benefits
• Payroll
• Tangible capital asset
• Accounting services
• Asset data management
• Asset strategy
• Investment planning
• Asset planning
• Performance Management and AM Maturity Assessment

Fleet Services provides and maintains vehicles and equipment to internal departments. Fleet Services also completes external vehicle and equipment maintenance.

Service Overview

• Internal Equipment and Vehicle Maintenance
• External Equipment and Vehicle Maintenance
• Fleet Asset Management
• Inventory Management

Geographical & Information Technology Services (GITS) provides expertise to implement and manage everything from the network architecture, which makes up the backbone of the overall system, to the application hardware and software
infrastructure that enables departments to do business. The City has a significant investment in critical infrastructure, applications, sensitive information and corporate assets, which the IT Department is responsible to protect against
unauthorized access. Geographic Information System (GIS) enables the organization to visualize, question, analyse, and interpret data to understand relationships, patterns, and trends. Geographic information is the key to better decision-making from day-to-day operations to long-term planning. Government agencies use GIS technology to foster innovation in their organizations and build smart communities. GIS breaks through barriers to create collaborative organizations with shared information.

GIS is a cornerstone to municipal governance and an essential service for corporate management. GIS is fully integrated throughout the City for internal operations and external public information.

Service Overview

• IT strategy and governance
• Server and storage infrastructure
• Network & connectivity
• Cyber security
• Business systems
• Map production
• Corporate spatial data and records management
• Analysis of spatial data or data analysis
• Plotting digital and large format printing
• Application design and development
• IT Help Desk- Client services
• User Support, Education & Customer Service

The Grande Prairie Fire Department (GPFD) serves the residents of Grande Prairie with the goal of protecting life, property, and the environment by providing effective emergency responses such as:

• Fire suppression

• Emergency medical services

• Rescue services

• Public Education

• Fire inspection

• Investigation services

• Permits

In addition, Grande Prairie 911 provides 911 Call Answer and Emergency Fire Dispatch Services for the City of Grande Prairie and Northwestern Alberta. During times of local emergency, the GPFD takes a primary role in providing staffing, logistics, expertise, and leadership to ensure an effective emergency response is provided to the community Related Legislation:

• Regulated to provide service under the MGA

• Emergency Management Act

• Safety Codes Act

• City of Grande Prairie Bylaw C-1312

• Safety Codes Act

• Alberta 911 Standards

Service Overview

• Emergency Response
• Hazardous Materials Response
• Incident Command
• Investigation
• Fire Prevention
• Fire Code Inspections
• Permits
• Public Services
• 911 Public Safety Answering Point (PSAP)
• Fire Department Dispatch
• Afterhours City Services

The Housing and Homelessness department engages with community partners to provide and invest in programs and supports to create positive outcomes for people experiencing homelessness and housing instability with the long-term goal of reducing homelessness. The department also oversees the Coordinated Care Campus and continually collaborates with community stakeholders to determine community needs to establish long-term client-focused housing solutions and appropriate supports that improve the system of care for vulnerable individuals.

Service Overview

• Homeless Initiatives
• Coordinated Care Campus
• Homelessness Strategy
• Street Outreach Centre

Human Resources is committed to helping employees and departments achieve their best. Using the Guiding Beliefs as a compass, they work with leaders, teams, unions, employees and partners to ensure the City’s workforce is healthy and
vibrant. HR contributes to the City’s success by investing in continuous learning, innovation and best practices. They work to develop and promote organizational systems and tools to enrich the culture, navigate change and achieve business goals.

Service Overview

• Human Resource services
• Performance and discipline
• Policies and Procedures
• Attraction, recruitment and retention
• Labour Relations
• Training and development
• Human Resources reporting
• Records management
• Strategy
• Health and wellness
• Duty to accommodate
• Occupational Health and Safety compliance

The Inspection Services department ensures uniform compliance under the Safety Codes system of Alberta to help provide a safe and inclusive community. Key services are to provide permit issuance, inspections, exceptional customer service, education and information, investigations, enforcement, and compliance. The department supports the quality of life of residents through code compliance and delivery of services through the Quality Management Plan, ensuring all buildings are safe to occupy and enjoy. Through the delivery of services, they strive to connect with the public through online resources and in-person events to increase the public’s awareness of the importance of required permits. The departments also offer incentive programs for wavier of fees for green initiative projects.

Service Overview

• Permit Approvals & Issuance
• Education, Engagement, and Information
• Building Permit Inspections
• Sub-Trade Permit Inspections
• Compliance and Enforcement
• Statistics

Legal Services provides the City of Grande Prairie with expertise in legal support and supports Council’s priorities ensuring compliance with the Municipal Government Act and all other pertinent legislation as required. The Legal Services
department demonstrates innovative use of resources and builds confidence by being flexible and striving to continuously anticipate the needs and expectations of all stakeholders.

The Risk Management Services department supports the City of Grande Prairie by identifying, analyzing and prioritizing risks to prevent unwanted liability and mitigate potential claims for damages against the organization. This department is responsible for managing the insurance portfolio for all City assets, including many external partners, and handles the entire claims process from initial investigation to the final decision.

Service Overview

• Legal advice
• Contract lifecycle management
• Insurance
• Integrated Risk Management

Mobile Outreach is a diversion program focused on mitigating the impacts of street-level social disorder, addiction, and public intoxication. It assists businesses and residents in handling their concerns related to the street-engaged population, which may include trespassing, loitering, disturbances, public intoxication, needle debris, and encampments. The program is intended to provide immediate support for a client’s basic needs and navigation through local service systems such as emergency shelters, health care, addiction treatment, and housing.

Service Overview

• Community Response (Residential and Business)
• Client Support
• Case Management

Parks Operations is responsible for the care and maintenance of all living and non-living parks infrastructure in Grande Prairie. The dedicated crew is passionate about enhancing and protecting parks and open spaces that are essential to quality of life and environmental health. The department works with internal and external stakeholders to ensure all parks and green spaces are kept safe, clean and well-maintained in an environmentally and economically responsible fashion. Green infrastructure includes maintenance of turf, flowers, shrubs, and trees, as well as management of pests, from noxious weeds to mosquitoes. This area focuses on maintaining parks, boulevards and roadsides in an aesthetically pleasing manner while also supporting the local urban ecosystem of native plants, insects and wildlife. The department also cares for all parks infrastructure, from rinks and benches to toboggan hills and the municipal cemetery. The goal of the department is to give the residents of Grande Prairie a safe and enjoyable outdoor experience in all park spaces, no matter which activity they undertake.

Service Overview

• Turf Mowing and Maintenance
• Trees
• Plants
• Integrated Pest Management
• Muskoseepi Park Asset Management
• South Bear Creek Asset Management
• Other Parks Asset Management
• Sanitation and Pageantry
• Cemetery Operations

The Planning & Development department is responsible for many aspects of the land-use planning and development process. The department supports residents, developers, builders and others involved in planning, design and construction to provide a safe, efficient, aesthetically pleasing and environmentally friendly community.

Service Overview

• Statutory Plan Preparation & Amendments
• Land Use Bylaw Amendments (Rezoning)
• Special Projects
• Intermunicipal Relations
• Subdivision Approvals
• Addressing
• Municipal Compliance Certificates
• File Searches
• Municipal Approval Letters
• Development Permit Application Review
• Land Use Bylaw Enforcement
• General Inquiry Services
• License, Lease and Encroachment Agreements
• Acquisition and disposal of City lands
• Processing Business License Applications
• Compliance and Complaint Investigations

The Procurement department is responsible for the procurement of goods, services and construction for all City departments as a centralized service. Governed by the trade agreements, they provide strategic services to internal and external
stakeholders. Procurement provides the necessary resources, education and training to facilitate effective and efficient procurement processes for both external and internal stakeholders.

Service Overview

• Competitive bidding, scope development, contract creation and execution
• Purchase order (PO) creation and issuance
• Cell phone account and hardware provision
• Systems and process training (Oracle, Navision, Bids
  and Tenders)
• Surplus/Retired asset disposal
• Surplus/Retired asset disposal
  Vendor Development and Performance Management
• Mail and Building Services – City Hall Building
• Mail and Building Services – Internal Mail

RCMP provides the front-line services essential to promote public safety and security for Grande Prairie residents. Grande Prairie RCMP uses a variety of policing strategies within the community such as traffic enforcement, proactive patrols, 911 response, criminal investigations, and drug enforcement, and facilitates access to addictions and mental health assistance. In addition, the use of public engagement allows the RCMP detachment to provide a visible presence with a focus on victim support and crime prevention

Service Overview

• General Duty
• Forensic Identification Services
• General Investigation Section
• Police Dog Services
• Community Engagement & Diversity Unit
• RCMP Traffic Services
• Cellblock Guarding
• Customer Service
• Administrative Support
• Operational Support
• Crime Analyst
• Custodial

The Sports Development, Wellness & Culture department focuses on liaising, supporting and nurturing new and existing sport, culture, heritage resources, neighbourhood associations and community groups. The goal is to advocate, promote and further develop recreation and culture opportunities in Grande Prairie. The department oversees community grant administration and volunteer coordination.

As well as overseeing and managing lifecycle need, large scale community events and usage of open space recreation infrastructure. The department monitors usage and recreation activity throughout the City and manages leisure infrastructure bookings. Responsibilities also include the coordination of general recreation, athletic and educational programming. 

Service Overview

• Custodial Services
• Community Recreation Development
• Contract Management
• Guest Services
• Regional Recreation Coordination
• Facility Operations
• Community Engagement
• Facility Bookings
• Community Events
• Event & Volunteer Coordination
• Recreation Management Software
• Ernie Radbourne Pavilion (Muskoseepi Park Pavilion)
• Interpretive Programs
• Educational Programs
• Community Group Funding
• Arts & Culture Funding
• Pursuit of Excellence Funding
• Large Scale Tourism Funding
• Neighbourhood Association Funding
• Community Improvement Grant
• Grande Prairie Public Library
• Museum Admin
• Collections Management

The Assessment and Taxation department is responsible for generating and collecting funds from the public so that the City can provide service to its residents. Assessment is responsible for determining and defending fair and equitable assessments for all properties. Taxation is responsible to collect the different taxes levied against properties on behalf of the City of Grande Prairie, the Province of Alberta, the Grande Spirit Foundation and the Grande Prairie Downtown Association.

Service Overview

• Property assessment
• Appeals
• Tax notifications
• Tax payments
• Tax delinquencies
• Customer service

Transit services have a direct impact on the lives of residents and visitors by providing multiple mobility and transportation options. Grande Prairie Transit currently provides two types of service delivery: conventional fixed route services that utilize larger buses and accessible door-to-door service for people with mobility challenges.

Service Overview

• Conventional Transit Services
• Grande Prairie Accessible Transit (GPAT)
• Private Charter Transportation

Transportation Services provides an array of services dedicated to maintaining and optimizing the City’s transportation and stormwater infrastructure.

During the summer months, transportation crews are fully engaged in a variety of activities maintaining safe road and sidewalk conditions for residents. Road crews execute a number of programs, from a dedicated pothole team utilizing both cold and hot patching techniques, to a full paving crew, which handles larger projects and small overlays. Road crews also handle grading of rural roadways and the sweeping of city streets.

Transportation services includes the stormwater maintenance crew, which is crucial to mitigating spring melt flooding and repairing catch basins and manholes. When these construction programs are put on hold during the winter months, operators turn their attention to snow removal, working 24 hours a day throughout the winter months to provide Grande Prairie residents with safe, clear roadways and residential clearing.

The traffic division includes Traffic Engineering, Signal Maintenance and Signs crews, who collaborate to ensure a high level of service in both maintaining a variety of traffic control devices and in optimizing existing infrastructure to allow the efficient and safe flow of vehicles and pedestrians in the city.

Service Overview

• Signals
• Signs
• Traffic Engineering
• Maintenance of Asphalt (Roads and Paths)
• Railway Crossing and Signals
• Maintenance of Concrete (Sidewalks)
• Maintenance of Gravel Roads
• Street Sweeping
• Spring Cleanup
• Snow and Ice Control
• Stormwater Maintenance
• Spill Response