The Public Safety Communications Centre is a fully integrated emergency communications centre serving the City of Grande Prairie and partner agencies. 

The PSCC currently provides regional emergency fire dispatch services for more than 60 fire departments, covering approximately 47% of Alberta’s landmass. Operating under Alberta’s 911 standards and local legislation to swiftly connect residents with emergency responders.

The PSCC has expanded operations to include mobile outreach and enforcement services and is expanding further to include police dispatch by October 2026. The PSCC will play a vital role in supporting the Grande Prairie Police Service as the Police of Jurisdiction, while strengthening collaboration across public safety services. 

Improving Emergency Response in our community 

By localizing emergency call intake and dispatch, the PSCC is designed to significantly improve response times and service delivery. Currently, police calls must be transferred to an external communications centre for evaluation and dispatch. These transfers can create avoidable delays, particularly during high-priority incidents. 

The PSCC will eliminate the need for call transfers by allowing emergency calls to be assessed and dispatched locally. This will result in faster response times and ensure residents receive timely and effective assistance when they need it most. 

One connected system for public safety

The Public Safety Communications Centre streamlines emergency communications by bringing multiple public safety services together under one coordinated system.

This integrated model will provide residents with a single, reliable point of contact for both emergency and non-emergency situations, while improving communication, situational awareness, and coordination among first responders.

By connecting callers with the most appropriate service from the start, the PSCC will support community well-being, improve service efficiency, and help reduce repeat calls for service.

When to Call 911: Your Lifeline in an Emergency

Dialing 911 on your telephone is the fastest way you can get help for yourself or someone else in an emergency. Only call 911 for emergencies.

Emergencies:

• An event that involves an immediate threat to a person or property; screams, attacks, gunshots,  fires, car accident with injuries or any other medical emergency.
• A substantive, in-progress crime. This includes fights, break and enters (if there is a suspect on scene) or a report of an impaired driver.
• A serious crime that has just occurred (e.g., sexual assault or robbery).
• A suspicious circumstance that may indicate an imminent criminal act (e.g., prowler, vandal).

Non  Emergencies:

(Contact your local RCMP detachment)

• Reporting a crime with no suspect (e.g., theft of a licence plate)
• Reporting a crime with suspect, but suspect is not on the scene (e.g., stolen vehicle, fraud).
• Reporting a serious crime with suspect, but with a lengthy delay (e.g., assault that occurred last night at a bar).
• Non-emergency in-progress (e.g., noisy party, drug use).
• On-going crime issues or crimes that are not in-progress (e.g., graffiti or ongoing drug dealing with no suspect on scene).
• A suspicious circumstance that may indicate an ongoing criminal activity (e.g., marijuana grow operation).