The following items have been identified as potential pinch points while working with the Business and Development Portal.
If you experience an issue that is not identified below, please email email@example.com.
Registering as a User:
Note: If you don’t currently have a portal account linked to your business, click on the Register hyperlink in the top row. Then, enter your email address and create a password.
Note: Only one email address can be linked to a Business Licence. You may wish to use a general email address and have a password unique to just the portal so multiple users in your company can log in and benefit from the information available.
Step 2: In order to view any permits, you will need to link to your Business Licence
Step 3: Confirm business association.
Once linking is complete, you’ll see your account was created successfully. An email will be sent to an account(s) associated to the Business Licence and will need to be verified before the Registered User will be able to log into their newly created account.
The email address associated with the Business Licence being linked to will receive an email for verification. That email account holder will need to click on the confirmation hyperlink to activate the portal account.
Step 4: Once you’ve been verified through your email, you’ll see your account has been successfully activated.
Updating your Business Licence account to have permit documents visible through portal
Log into your account and select ‘My Items’
Select the blue hyperlink of your Business Licence number.
Step 4: Scroll all the way down
Select yes or no. If you select yes, yourself and any other Contacts on the permit will be able to view your permit documents (Marked up building/site plans, permits, conditions and inspection reports)
Selecting no will hide visibility to all contacts, including yourself.
My Items will provide you a summary on all permits. On the right hand side you will see an option to view all active, inactive or all permits.
Selecting the blue permit number hyperlink will provide you further detail on that permit in particular. Going into a specific permit will also allow you to request an inspection on that specific permit. If you have allowed Portal Visibility through the above steps, you will be able to view all inspection reports and related permit documents associated to the permit link selected. Please Note: This opt-in process to see your documents is only for new permits, documents and inspection reports that are entered AFTER you opt-in. Previous documents, permits and inspection reports won’t be visible unless you specifically request us to go in and turn on their visibility (which would be a manual process to complete and may take some time to accomplish).
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If there are multiple email addresses entered into one line, your application may not proceed.
Under the License Details, there may be multiple email addresses entered in the 'Email Address' section. Multiple addresses may here if you have requested multiple recipients for permit issuances or inspection reports. You may need to delete one in order to proceed. If this is the case, please email firstname.lastname@example.org to notify whom you'd like added back to the recipient list