FAQ's Transit Fares

• What is the SUPERPASS?

  The SUPERPASS is an electronic smart card that can be loaded and reloaded to pay your transit fare.  It is designed to make your transit commute easier and more convenient.

  SUPERPASS cards can be purchased and reloaded at either one of our vendors or at a City of Grande Prairie facilities or go online at superpass.cityofgp.com and follow the simple, step-by-step instructions. A credit card is required. Re-loading your SUPERPASS on-line can take up to 24-48 hours to become active.

   The initial fee for a SUPERPASS card is $5.50.  

   

• How does the SUPERPASS work?

  When you board a Grande Prairie Transit bus, simply tap your SUPERPASS against the card reader located on the electronic fare-box next to the driver. Hold it until it approves your pass and find your seat.

  • If you use a SUPERPASS, no paper transfer is required. The SUPERPASS automatically creates a 120-minute countdown in its program, so if you swipe it again within this timeframe it won’t deduct a fare.
• Do I need to purchase a new SUPERPASS each month?

  No. Once you have a SUPERPASS, you simply need to reload your card by purchasing either a new monthly pass fare or ride fare.

• Which locations can I reload my SUPERPASS

  You can reload your SUPERPASS online at superpass.cityofgp.com or do it instantly in-person by visit any participating City of Grande Prairie facilities such as: 

  • City Hall
  • City Service Centre
  • Eastlink Centre
  • Muskoseepi Park 
  • Or the downtown Co-Op. 

  Note: You will need to bring your SUPERPASS with you to complete the transaction. After this your card will be updated immediately.

  Please note, third party vendors such as Shoppers Drug Mart are unable to re-load a SUPERPASS. Only pre-loaded SUPERPASS cards are available at these locations.

• What does it mean to register a SUPERPASS?

  With the SUPERPASS you are able to register it online and create an account with Grande Prairie Transit. By creating this account and registering your SUPERPASS, it gives you access to view your remaining balance and reload it online.

  You also have to ability to check your balance online through your transit account superpass.cityofgp.com.

  Registration also means that in the event you lose your card, we are able to transfer your existing balance to a new SUPERPASS and cancel the one that was lost.

• What happens if I lose my SUPERPASS?

  We highly recommend registering your SUPERPASS so that in the event you lose it, we can assist you better.

  When a registered SUPERPASS goes missing, attend any City facility noted below with appropriate identification. We can then simply transfer your remaining balance to a new SUPERPASS and cancel the missing one. Please note, this transaction can only be completed at a participating City of Grande Prairie facility. This includes: 

  • City Hall, City Service Centre
  • Eastlink Centre
  • City on 99 
  • Muskoseepi Park

  A fee of $5.50 will be charged to replace a lost SUPERPASS. 
  Note that there are no refunds for lost cards and that only those cards which are registered will have the ability to have your unused value transferred to a new card.

• Are purchased fares refundable?

  Passes and rides are non-refundable. The City of Grande Prairie is not responsible for lost or stolen transit monthly passes or rides.

• What data is being collected via the SUPERPASS?

  The SUPERPASS program allows Grande Prairie Transit to vastly improve our methods of data collection. For the first time ever, we will be able to access data such as fare category, travel times, routes used and stop characteristics. This will provide exceptional value as we seek to improve our service, design new routes and analyze system performance.

  The SUPERPASS does not collect any personal identification or contact information.
  Grande Prairie Transit will never track an individual’s SUPERPASS use history or share individualized data with third parties. Only aggregate data will be analyzed for system planning.

• What if I receive my regular bus pass through Assured Income for the Severely Handicapped (AISH), the Transit Access Program (TAP) or my school?

  If you currently use an AISH, the Transit Access Program (TAP) or school pass, keep in touch with your normal pass vendor to confirm what changes you’ll need to be aware of.

• How can I provide feedback about the rate increase?

  We value your input. Feedback can be shared by emailing info@cityofgp.com so your feedback is tracked and can be passed to the appropriate contact.