The results of the City of Grande Prairie’s 2024 Resident Satisfaction Survey are now available to review. 

Completed from May 13 to 31, 2024, the survey collected an unbiased assessment of how satisfied residents are with municipal services. The survey’s findings were presented to the Strategy and Communications Services Committee on July 23, 2024. 

Highlights include: 

High quality of life rating:

• 91% of residents indicate that quality of life in the city is good or very good. 
• 89% of residents believe Grande Prairie is a community with a bright future. 
• 86% of residents are proud to live here. 

City services are seen as well-run:

• 78% of residents are satisfied with City services.
• Services that received the highest satisfaction were the fire department, parks, playgrounds and trails, along with arts, cultural facilities and programs.

High interest in City-hosted events:

• 78% of residents are interested in attending a City-hosted event within the next year.
• 92% of residents believe that City-hosted events play a crucial role in fostering a local sense of community.

Residents remain positive about the state of the local economy:

• Residents’ perception of the City’s economy in 2024 is significantly more positive than it was in 2020.
• Nearly 38% of residents expect the economy in the City to improve within the next 12 months, while nearly 49% expect it to remain the same.

Views on taxation:

• Almost half of residents believe the City should not increase taxes or user fees, even if it leads to cuts in programs and services.

Top issues in the City:

The top issues for residents this year were:

• Homelessness (23%)
• Property taxes (12%)
• Crime (12%)

"Gathering residents' feedback on satisfaction is valuable for guiding Council decisions, as it ensures municipal services meet community needs and expectations,” said City of Grande Prairie Mayor, Jackie Clayton. “The 2024 Resident Satisfaction Survey highlights the importance of resident input, revealing areas of high satisfaction and identifying opportunities for improvement.”

About the Survey 

The Resident Satisfaction Survey is conducted biennially to help Council and staff gain a clearer understanding of residents' views on City operations. This information enables the City to address key concerns and allocate resources more effectively. 

This year's survey, carried out by Forum Research Inc., involved a randomized telephone survey with 402 participants. The results were weighted to accurately represent Grande Prairie's population and were mostly consistent with previous surveys, with some notable differences. 

The survey supports the City’s key performance indicator of external satisfaction and provides a baseline for tracking public opinion trends and benchmarking against similar municipalities.

To view the full survey results, visit engage.cityofgp.com/satisfactionsurvey.